Refunds
The policy
Ask within 14 days of purchase and the order is refunded in full.
No reason needed, no form, no questions. Email hello@bluntfindings.com with your order number.
If the audit cannot run, you are refunded automatically.
The free check refuses unreadable stores before checkout, so this is rare. When it does happen, for instance because bot protection was switched on between the check and the run, the order is refunded in full and the email tells you what to change before ordering again.
If the same audit is charged twice, the duplicate is refunded
as soon as it is noticed, and the first order goes ahead.
If the report is not delivered within 24 hours
, email and say so. You get a new delivery time or a full refund, your choice.
After 14 days
Email hello@bluntfindings.com and say what went wrong. Requests after 14 days are looked at individually.
How refunds arrive
Refunds go back to the card you paid with, through Stripe. They usually show within 5 to 10 days depending on your bank. Both the receipt and the refund confirmation come from Stripe.
Stripe, as the payment provider, can also refund a purchase itself within 60 days to resolve a payment dispute. If that happens you will hear from them directly.
What the refund covers
The price paid for the audit, in full, including any VAT charged at checkout.
Consumer rights
Nothing here limits your statutory rights. If you buy as a consumer in the UK, the Consumer Contracts Regulations give you rights in relation to digital content, and this policy is in addition to them, not instead of them.
Blunt Findings is a trading name of Roam Digital Ltd, company number 12004081, registered in England and Wales. Registered office: 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB.